Refunds, returns and complaints procedure


I sincerely hope you don't encounter any issues regarding your purchase (my heart and soul goes into creating high quality products and providing a happy service) however if you have any issues please contact me and I will endeavour to resolve the issue to your satisfaction. 

Returns are accepted if the item has not been opened or used. These returns must be made within 7 days of receipt and after discussion of the problem. The cost of returns postage is the responsibility of the buyer.

If you receive a damaged item please inform me on the day of receipt and provide photographic evidence of the damage. I package my items very securely to avoid damage however I will offer an appropriate refund or provide a replacement at no extra cost, dependant on the damage and subject to availability. 

If a replacement for your item is out of stock I can offer the following options:

  • An estimated date when it will be available,
  • An alternative item
  • A refund for the damaged item.

Please be assured I am dedicated to providing high standards of customer service and will always try my hardest to ensure you are happy with your purchase. Please contact me for any queries. 

Natural homemade soaps and skin care Norwich Norfolk Birch Lea Soaperie
Natural homemade soaps and skin care Norwich Norfolk Birch Lea Soaperie